Welcome to ServiceChannel !
ServiceChannel provides facility managers with a single platform to procure, manage and pay for facility maintenance services from their own network of contractors. By providing a real time, web-based view of service data across all trades, locations and contractors, facility managers use ServiceChannel to drive significant ROI for their organizations without relinquishing control to outsourcers or investing in new infrastructure.
Welcome to ServiceChannel
Using IVR+Facilidate+Running Reports
IMPORTANT: Training Tutorial QUIZ
Please see below for a link to the ServiceChannel training tutorial QUIZ. Completing this quiz is an essential part of meeting all of your training requirements as it allows us to alert the client you provide services for that you have finished the tutorial and are now ready to receive your service requests.
Do not hesitate to contact our Vendor Support Team by calling 8552696515 or emailing us at firstname.lastname@example.org with any questions you may have before, during or after training. We are always happy to assist you.
Replying to Srvc Requests+Entering Notes
Proposals and Invoicing
|Email Reply and IVR Instructions||How to respond to Service Requests and Instructions on using IVR|
|Invoicing Instructions ||How to invoice your work orders on ServiceChannel|
|Notes and ETA Instructions ||How to update your work orders scheduled date and ETA by using the Notes link|
|PM Template Instructions||How to enter your PM work orders and submit them for approval|
|Proposal Instructions ||How to create a proposal on the site and submit to the client for approval and an NTE increase|
| Work Order Attachments||How to upload attachments or documents to your work orders|
| Invoice Template||This template will allow you to enter multiple work order numbers at once to be submitted for payment|